Reasonable Modification

JATA can make reasonable service modifications to assist with your trip:

It is JATA’s policy to make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.

Requests for accommodations will be considered on a case-by-case basis and may be denied on one or more of the following grounds:

• Granting the request would fundamentally alter the nature of our services, programs, or activities;
• Granting the request could create a direct threat to the health or safety of the requestor or others;
• Granting the request would create an undue financial or administrative burden for the JATA; or
• Without such modification, the individual with a disability is otherwise able to fully use JATA’s services, programs, or activities for their intended purpose.

Requests for reasonable accommodations can be made when scheduling your ride. Please notify your scheduler what modification/s are needed as you are providing your ride request.

In determining whether to grant a requested modification, JATA will be guided by the provisions of United States Department of Transportation at 49 CFR Appendix E to Part 37.169. When possible, we ask that customers make accommodation requests in advance. However, requests made on location will be considered.